Head of Quality & Workforce Development, Healthcare Direct

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Cora Carroll is Head of Quality & Workforce Development at Healthcare Direct, where she leads initiatives focused on quality standards, workforce development, and continuous improvement across care services. With a strong commitment to delivering high-quality, person centred care, Cora supports the development of effective teams, professional learning, and best practice across the organisation. Her work centres on strengthening quality frameworks, enhancing workforce capability, and supporting positive outcomes for both service users and care professionals.